Personalized & Custom Orders
Because personalized coasters are made specifically to your specifications, all personalized, engraved, and custom orders are final sale and cannot be returned or exchanged due to customer preference, incorrect information provided at the time of ordering, or a change of mind.
Please carefully review all names, wording, dates, logos, artwork, quantities, sizes, and other customization details before submitting your order. Serving Wares is not responsible for errors resulting from information or artwork provided by the customer.
Errors or Defective Items
We stand behind the quality and accuracy of our products. If your personalized order arrives damaged, defective, or with an engraving or customization error caused by Serving Wares, please contact us within 7 days of delivery.
We may request photos of the item and your order details so we can review the issue. If the error or defect is confirmed to be our responsibility, we will provide a replacement or, when appropriate, accept the return and issue a refund.
Return shipping costs will be covered by Serving Wares when the return is the result of our error or a defective product.
How to Contact Us
If you believe there is an issue with your order, please Contact Us and include your order number, a description of the issue, and photos of the product when applicable.
We will review your request and provide instructions for the next steps.
Shipping
We ship orders to the destinations available at checkout. Shipping options and estimated delivery dates are provided during the checkout process based on your order, destination, and selected shipping method.
Please note that personalized and custom products require additional processing time for engraving and production. Estimated processing times may vary depending on order volume, customization requirements, and product availability.
Shipping and delivery estimates are provided as estimates and are not guaranteed. Once an order has been shipped, delivery times are subject to the carrier's policies and may be affected by delays outside of Serving Wares' control.
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to an incorrect address provided by the customer may be subject to additional shipping charges.
Important
Personalized and custom orders cannot be canceled, returned, or exchanged once production has begun, except when the product is defective or the error is caused by Serving Wares.